The all-in-one ELD solution
Neo ELD is an innovative electronic logging system that integrates advanced compliance tools, real-time fleet tracking, and monitoring technology to ensure smooth, efficient, and dependable management for today's trucking businesses.
Consent
By using our website or mobile application, you hereby consent to this Privacy Policy and agree to its terms.
Information We Collect
We may collect the following types of information:
How We Use Your Information
We use the collected information for purposes including:
SMS Communication and Customer Information Security
We may collect and use information to send SMS messages about our services, promotions, or updates, as per your consent.
Our application collects and processes location and vehicle diagnostic data for the following purposes:
You may disable location services from your device settings at any time; however, certain features of the application may not function properly without location and diagnostic data access.
Sharing of Information
We do not sell or rent your personal information. We may share information only in these cases:
We retain your information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Depending on your location, you may have the following rights:
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such data, we will promptly delete it.
Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.
Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at:
Company Name
1701 Golf Rd, 3-300 Unit 30, Rolling Meadows, IL 60008
Email: [email protected]
Phone: +1 312 373 9645
By using our website or mobile application, you hereby consent to this Privacy Policy and agree to its terms.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, company name, email address, phone number, billing address, and state.
- Account Information: Usernames, passwords, and contact preferences.
- Service Details: Information related to your inquiries or services you request.
- Application Data:
- Geolocation Information: We may request access or permission to track location-based information from your mobile device, either while the app is in use or in the background, in order to provide core services such as route monitoring, compliance reporting, safety features, and features related to Hours of Service (HOS) and Electronic Logging Device (ELD) compliance.
- Mobile Device Access: We may request access to features of your mobile device such as Bluetooth, microphone, or contacts, if required for the functionality of the service (e.g., for diagnostics, data synchronization, roadside inspections).
- Mobile Device Data: Device ID, operating system, network information, IP address, real‐time vehicle diagnostics (e.g., engine status, fuel levels, oil temperature), and other technical details.
- Push Notifications: We may send push notifications regarding your account or service updates.
- Reports & Analytics Data: We generate monthly/periodic reports, dashboards, or analytics that may include aggregated performance metrics of vehicles, drivers, logs, etc.
How We Use Your Information
We use the collected information for purposes including:
- To provide, operate, and maintain our services.
- To comply with federal and state transportation US regulations.
- To enable features such as:
- Real-time diagnostics (engine status, fuel levels, etc.)
- Automated alerts (compliance, HOS violation, roadside inspection readiness)
- Monthly and periodic reporting and data‐driven insights.
- To improve, personalize, and expand our services.
- To process job applications and provide requested quotes.
- To understand and analyze how you use our services.
- To develop new products, services, features, and functionality.
- To communicate with you directly or through partners, including for customer support, updates, and promotional purposes.
- To send SMS messages (where you have provided consent).
- To send push notifications, if enabled.
- To detect, prevent, and address fraud or other security issues.
- To comply with applicable laws and regulations.
SMS Communication and Customer Information Security
We may collect and use information to send SMS messages about our services, promotions, or updates, as per your consent.
- You agree to receive such messages when providing your phone number.
- You can withdraw consent at any time by replying “STOP” or contacting us by email.
- Standard carrier message and data rates may apply.
Our application collects and processes location and vehicle diagnostic data for the following purposes:
- To enable essential features such as electronic logging, route tracking, compliance monitoring, safety alerts, and real‐time diagnostics.
- To monitor vehicle and fleet performance (fuel usage, engine status, etc.).
- To support analytics and ensure operational reliability.
- To comply with regulatory requirements.
You may disable location services from your device settings at any time; however, certain features of the application may not function properly without location and diagnostic data access.
Sharing of Information
We do not sell or rent your personal information. We may share information only in these cases:
- With service providers that assist in delivering our services (e.g., SMS providers, cloud storage, customer support, analytics).
- With governmental or regulatory agencies as required by law.
- When required by law, regulation, or legal process.
- To protect the safety, rights, or property of our company, our users, or others.
We retain your information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
- ELD/HOS records are retained in accordance with FMCSA requirements (minimum 6 months).
- Real‐time diagnostics / fleet performance data / monthly reports may be archived for internal analytics per company policy, subject to legal limits.
- Other data may be retained for operational, compliance, or tax purposes, as permitted by law.
Depending on your location, you may have the following rights:
- To access and review the personal information we have about you.
- To request corrections to inaccurate information.
- To withdraw consent to SMS notifications or location / diagnostic data collection at any time.
- To request deletion of your data, subject to applicable laws.
- California residents (CCPA/CPRA): You have additional rights, including the right to know what personal data we collect, to request deletion, and to opt out of the sale of personal data. We do not sell your personal data.
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such data, we will promptly delete it.
Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.
Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at:
Company Name
1701 Golf Rd, 3-300 Unit 30, Rolling Meadows, IL 60008
Email: [email protected]
Phone: +1 312 373 9645
